Pedal Progression Limited
Pedal Progression Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal data when you use our website, make a booking, or contact us.
We are the data controller for the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact details:
Pedal Progression Limited
Ashton Court Golf and Cycle Hub
Abbots Leigh Rd
Bristol BS8 3PX
Email: info@pedalprogression.com
Phone: 0117 973 1298
1. Information We Collect
We only collect the personal data necessary to provide our services safely and effectively.
Information you give us
We collect information when you:
- Make a booking or enquiry
- Contact us by email, phone, or online forms
- Leave feedback or reviews
- Participate in surveys, promotions, or competitions
This may include:
- Name
- Email address
- Phone number
- Address (where required for bookings or safety purposes)
- Booking details and rider information
- Payment-related information (processed securely via third parties – see below)
Information collected automatically
We do not use advertising cookies, analytics tools, or tracking technologies.
Like most websites, limited technical data may be automatically generated for security and functionality purposes, such as:
- IP address (for security and abuse prevention)
- Basic browser and device information
- Pages requested (for site functionality and troubleshooting)
This data is not used to identify individuals for marketing or profiling purposes.
Information from third parties
We may receive information from trusted service providers including:
- Our booking system provider (Bike Rental Manager)
- Our payment processor (Stripe)
2. How We Use Your Information
We only use your personal data when we have a valid reason under UK GDPR. These include:
To fulfil a contract
We use your information to:
- Process bookings and payments
- Provide bike hire, coaching, and guiding services
- Manage customer enquiries and reservations
Legitimate interests
We may use your data to:
- Run and improve our services
- Respond to customer queries and feedback
- Maintain safety and security
- Manage business operations
Legal obligations
We may process data where necessary to:
- Comply with accounting and tax requirements
- Meet legal or regulatory obligations
- Prevent fraud or misuse of services
Marketing
We do not currently send marketing emails or use your data for advertising. If this changes in future, we will only do so with your consent.
3. Cookies
We only use essential cookies required for the website and booking system to function properly.
These cookies may be used to:
- Enable secure bookings and payments
- Maintain session security
- Ensure core website functionality
We do not use cookies for:
- Advertising
- Tracking
- Analytics or profiling
If we introduce non-essential cookies in future, we will request your consent before using them.
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security of data transmitted via the internet.
5. Payments and Booking Systems
We use trusted third-party providers to manage bookings and payments.
- Our booking system is provided by Bike Rental Manager
- Payments are processed securely by Stripe
We do not store full credit or debit card details on our systems.
All payment processing is handled securely by Stripe in accordance with PCI-DSS (Payment Card Industry Data Security Standard).
6. Data Sharing
We do not sell your personal data.
We only share your data where necessary with:
- Booking system providers
- Payment processors
- IT and website service providers (where required for operation)
- Legal or regulatory authorities if required by law
All third parties are required to process your data securely and in compliance with data protection law.
7. International Transfers
Some third-party providers (such as Stripe) may process data outside the UK.
Where this occurs, appropriate safeguards are used to ensure your data remains protected in line with UK GDPR requirements.
8. Data Retention
We only keep your personal data for as long as necessary.
Typical retention periods are:
- Booking and transaction records: up to 7 years (legal and tax requirements)
- Customer enquiries: up to 2 years
- Marketing data (if ever used): until consent is withdrawn
After these periods, data is securely deleted or anonymised.
9. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (in certain circumstances)
- Restrict or object to processing
- Request transfer of your data (data portability)
- Withdraw consent where processing is based on consent
You also have the right to lodge a complaint with the UK data protection regulator:
Information Commissioner’s Office
10. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies before providing any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Pedal Progression Limited
Email: info@pedalprogression.com
Phone: 0117 973 1298
Pedal Progression Limited (“We”) are committed to protecting and respecting your privacy.
